N<\/span>airobi –<\/strong> Online taxi-hailing firm Uber has started charging a waiting fee on its riders to compensate drivers where they are made to wait by customers for lengthy periods.<\/span><\/p>\n<\/div>\n On driver\u2019s arrival, Uber will send a notification to the rider advising that the per-minute charge will apply after the allowed first five minutes of waiting.<\/span><\/p>\n<\/div>\n Uber East Africa spokesperson Janet Kemboi said the fee is intended to encourage riders to request a taxi when they are ready to go.<\/span><\/p>\n<\/div>\n \u201cThe waiting charges will be added to the receipt where an upfront fare is quoted and when there <\/span>is a surge the wait time fees will increase as well,\u201d she said.<\/span><\/p>\n<\/div>\n Uber has also introduced a \u201cshare trip\u201d feature for the drivers to enable friends and family to keep track of their location, a function that was previously available to riders only.<\/span><\/p>\n<\/div>\n The in-app chat<\/span> also introduced months ago, makes communication for the driver and rider easy.<\/span><\/p>\n<\/div>\n \u201cWe are committed to ensuring that both riders and drivers are always happy with the entire Uber experience.<\/span><\/p>\n<\/div>\n \u201cBecause of this, we will be rolling out several changes and improvements to the driving experience over the next few weeks.<\/span><\/p>\n<\/div>\n \u201cThese are all changes that driver-partners have requested, and we hope that you enjoy the next leg of this smoother journey,\u201d said Uber in a statement.<\/span><\/p>\n Follow us on Twitter for more Logistics News<\/a><\/strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Follow us on Facebook for more Logistics News<\/a><\/strong><\/p>\n<\/div>\n Since the beginning of the<\/span> year, Uber has introduced new features to its app including a security feature that runs real-time security checks every time drivers go online, to protect their accounts from fraudsters and boost the safety of riders using its service.<\/span><\/p>\n<\/div>\n<\/div>\n<\/article>\n","protected":false},"excerpt":{"rendered":" Janet Kemboi, Uber East Africa Spokesperson. File Photo | NMG Nairobi – Online taxi-hailing firm Uber has started charging a waiting fee on its riders to compensate drivers where they are made to wait by customers for lengthy periods. On driver\u2019s arrival, Uber will send a notification to the rider advising that the per-minute charge…<\/p>\n","protected":false},"author":7,"featured_media":6104,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2,8,1,47],"tags":[],"_links":{"self":[{"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/posts\/6103"}],"collection":[{"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/comments?post=6103"}],"version-history":[{"count":1,"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/posts\/6103\/revisions"}],"predecessor-version":[{"id":6105,"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/posts\/6103\/revisions\/6105"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/media\/6104"}],"wp:attachment":[{"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/media?parent=6103"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/categories?post=6103"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/moovafrica.com\/news\/wp-json\/wp\/v2\/tags?post=6103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}