Passengers aboard a Las-Vegas-bound Spirit Airlines flight say they were left to fend for themselves after the flight was diverted to Los Angeles on Monday morning.
Courtney Adkins told KTLA that she and her family of four, including a two-year-old and a four-year-old child, were traveling from Oakland, California, to Las Vegas, Nevada, when their Spirit flight was rerouted to LAX due to bad weather.
Passengers reportedly had to wait on the tarmac for two hours before they were finally allowed to deplane, only to learn that the remainder of their journey had been canceled.
Adkins said she and her stranded family were given no further instructions or support, and had to spend the night sleeping on the floor at LAX. They eventually received boarding tickets for another flight departing Los Angles at 6:00 a.m. Tuesday morning.
The frustrated customer told KTLA that she hopes the incident can serve as a learning experience for the company.
“If I could talk to them, I would definitely tell them they need to have a training course for their employees on events that are unexpected, on how to properly communicate with their guests,” she told the outlet.