An attendant with the device used to record parking fees
Nairobi – Car owners using Nairobi County’s digital parking payment service JamboPay are seriously lamenting on the challenges that they are being faced with. The system is meant to automate the city’s revenue collection by offering a cashless alternative is now fraught with systemic challenges that have led to their vehicles being clamped by parking officials.
According to Business Daily chat with residents the e-payments platform is often slow to process transactions, thus forcing many drivers to pay manually – often after being informed that their vehicles have already been clamped by the County parking services department.
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Nairobi’s parking services regulations, all motorists on arrival and parking at all designated parking lots in the devolved unit are required to pay Sh300 either manually or digitally through the JamboPay platform. A spot check within the Central Business District (CBD) on Tuesday revealed numerous complaints from frustrated motorists confounded with the platform’s technical issues.
High traffic to system
Josephine Wangechi, a vehicle owner who usually parks along Kimathi Street, reckons that the payments system is sometimes very sluggish due to many motorists seeking to use the service at the same time, usually in the morning.
“JamboPay is very slow and prone to delays hence forcing most of us sometimes to pay manually to avoid the car being clamped. It is frustrating because we have nowhere to take our complaints given that this is an automated system,” said Ms. Wangechi.
