Passengers waiting to board the train at the SGR Mombasa Terminus
Nairobi – (Star News) -Kenya Railways Corporation has announced that passengers travelling on the Madaraka Express can now book their tickets over the internet following the introduction of the online booking system. The online platform will enable a customer to purchase a maximum of five tickets per transaction and pay via M-Pesa, said KRC Managing Director Atanas Maina.
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Upon payment, the customer will receive a transaction confirmation message via phone with an option to check the ticket status online. This comes days after adjustment of the advance ticket booking window to 30 days from 14.
“Online booking platform is a positive move for passengers who have been calling upon the Corporation to diversify the booking options,” said Maina. He expressed confidence that the addition of the online platform will go a long way in easing the challenges associated with booking a ride on the Madaraka Express train.
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Customers have been relying on the USSD payment solution where they dial *639# to book, and pay via M-Pesa or visit the nearest SGR station to purchase tickets over the counter. Customers to print the tickets at the self-service machines at the station of departure.
At the same time, the management urged members of the public along the Nairobi- Naivasha section of the SGR project to be patient, reassuring them of immense opportunities during construction of the second phase of the railway line.
